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FAQ

How can I reach customer service?

Customer Care Specialists are available via email support@ekovolt.com or phones 090 8719 7363 and 090 8719 7364.

What do you install at my premises?

The equipment varies depending on your location. The antenna mounts on the outside (typically rooftop) of your building or an existing antenna tower. In some instances where we need additional signal strength, we use a reflector dish – which looks very much like a small TV satellite dish.

How long will installation take?

Installation normally takes about 2 hours depending on the difficulty of the installation. We do require someone to be at the installation to approve the antenna location, placement of the inside WiFi router etc.

We occasionally have a situation where the signal is marginal at the time of installation. In this event we may decline service or after consulting with the customer install service with the provision that if we are unable to keep the service working acceptably we will refund the install fee and cancel service.

How do I make payment?

You can make payments using My Volt online, by cheque made out to “Ekovolt Telco Limited” or bank transfer to Guaranty Trust Bank A/C 0170576353

Can I self-install?

No, only with our professional installers can we guarantee the quality of your service and installation.

How much is the equipment?

As of July 1st, 2017, we provide basic Wi-Fi routers at N16,000 each unit plus to get you up and running basic setup & installation is N32,000.

You are welcome to provide us your indoor Wi-Fi router or access points to configure and connect your Volt Internet service. Our technicians will need to determine during a pre-installation survey if you require more equipment and set-up outside the basic services.

Is service affected by weather?

Not normally. Unlike Satellite TV, our signal is broadcast from towers within 3km of your location. Given the short distances the signal is not significantly affected by rain or fog.

How does this differ from 3G/4G Mobile Internet?

Volt Internet is a fixed wireless Internet service - your Unlimited Data service is only made available at your installed premise. Typical 3G, 4G mobile Internet options offer the flexibility to roam with your modem, however they are capped monthly data bundles and/or strict daily usage limits.

Is there a contract?

Yes, its optional (6-month or 12-month) which can fetch better pricing or a free installation!

How much is the installation?

Starts from N48,000 (exclusive of tax). This includes one basic WiFi router.