How do I know Ekovolt services would work for me?
If what you need is reliable, fast and affordable internet connectivity, then Ekovolt would work for you. You can start by sending us an email to [email protected] with the address where you need our service and a phone number we can reach you on.
I’m interested in using Ekovolt services. How do I start?
You can start by sending us an email to [email protected] with the address where you need our service and a phone number we can reach you on.
Do you have stores?
We do not currently have physical stores. All transactions and payments are carried out online.
How do I know if I have coverage in my area?
Please send us an email to [email protected] with the address where you need our service and a phone number we can reach you on.
How much data do I get in a plan?
You don’t have to worry about data limits. You get unlimited access to data in every plan.
My Internet is not working, what can I do?
You can reach our customer care specialists via email [email protected] and on telephones at 070 597 07030 and 070 597 07040. Please contact us with any questions regarding your service.
Do you have family plans?
Yes, we do have home plans which offer UNLIMITED data service plans with speeds 3Mbps, 5Mbps and 7Mbps. You get the most reliable in-home Wi-Fi for all rooms, all devices, all the time, providing the consistent speed you need.
Can I use my existing device?
To ensure optimal service delivery, we advise that customers use devices provided by Ekovolt
How do I track my data usage?
You can track your usage through Ekovol’s customer self-service portal. Here you will have access to monitor your data usage, create support tickets and manage your service.
How do I switch my plan?
To switch plans, kindly send an email to [email protected] and our sales team will attend to your request.
How do I renew my plan?
To renew your plan, all you need to do is make payment on or before the due date.
How does the service get into my home or office?
Our trained installation team would come to your chosen location to install everything you will need to access our service. Ekovolt service gets to your home or office through the antenna that creates a wireless connection which transmits internet signals.
How do I know which plan works for me?
Kindly discuss with our sales team and they shall schedule a survey to recommend a plan for you based on your needs.
How long does it take to install?
Installation normally takes up to 3 hours depending on the difficulty of the installation. We do require someone to be at the installation site to approve the antenna location, placement of the inside WiFi router etc.
What is VAT (Value Added Tax)?
VAT is a consumption tax paid on all goods and services provided in or imported into Nigeria. It is calculated at a flat rate of 7.5% all goods and services
How can I pay for Ekovolt services?
You can make payments using My Volt online, by cheque made out to “Ekovolt Telco Limited” or bank transfer to Access Bank A/C 0063544759
How long does my subscription last?
30 days
What is fixed broadband?
Fixed wireless broadband connects your office to the internet via a wireless radio connection. This involves installing a unit similar to a satellite dish on your property, which will communicate with a similar unit placed on a tower or building that has direct line of sight
Is unlimited data available to all Ekovolt users?
Yes, every Ekovolt user is guaranteed unlimited data for as long as your subscription lasts.
What Do You Install At My Premises?
The equipment varies depending on your location. The antenna mounts on the rooftop of your building or an existing antenna tower. In some instances where we need additional signal strength, we use a reflector dish – which looks very much like a small TV satellite dish.