In today’s rapidly evolving digital landscape, small and medium-sized enterprises (SMEs) face unique challenges and opportunities. Recognizing the critical role of reliable internet connectivity and digital skills in driving business growth, Ekovolt has partnered with the International Trade Center (ITC) through the Digital Moonshot Program. This collaboration aims to empower SMEs by providing them with essential resources to thrive in the digital era.
In this post, we highlight two inspiring success stories from businesses that have benefited from this partnership, showcasing how enhanced internet services and digital training have transformed their operations and improved client experiences.
Success Story: HR Leverage Africa Transforms Operations with Ekovolt’s Reliable Internet Service
HR Leverage Africa, an HR company based in Lagos with 40 employees, provides crucial services like HR outsourcing, advisory services, and rental spaces for businesses such as travel agencies and loan companies. To carry out their day-to-day activities managing payroll, maintaining client database, communicating with clients, and monitoring their CCTV security system a dependable internet connection is essential.
Before participating in the ITC Digital Moonshot program, HR Leverage Africa struggled with an unreliable internet provider. Frequent connectivity issues hampered critical operations like client calls and Zoom meetings, leading to reduced efficiency. Their CCTV system couldn’t connect reliably to the internet, which put their security monitoring at risk. One of their clients, a call center also experienced severe disruptions, making it difficult to deliver consistent service.
The introduction of Ekovolt’s reliable internet service changed everything. HR Leverage Africa immediately saw improvements across the board seamless client communication, uninterrupted Zoom meetings, and reliable CCTV security monitoring. The issues that had plagued their operations, such as dropped calls and inconsistent internet service, became a thing of the past. Their call center client also experienced a dramatic improvement in service, allowing them to interact with customers more effectively.
In addition to the reliable connection, the digital training provided by ITC and Ekovolt empowered HR Leverage Africa to better manage their internet usage, making bandwidth management more efficient and ensuring that operations continued without a hitch. Mr. Adebayo from HR Leverage Africa remarked, “With our old provider, we couldn’t connect our CCTV, and our calls and Zoom meetings were often interrupted. Ekovolt has changed that. The internet is stable, and their quick response to any issues has been excellent. The digital training provided by ITC/Ekovolt has also given us valuable insights into managing our bandwidth more effectively.”
The transformation has been undeniable. HR Leverage Africa now enjoys smooth, uninterrupted operations, which has allowed them to focus on delivering their services without worrying about connectivity issues. Ekovolt’s quick response to any technical problems ensures that their business runs smoothly at all times, and their clients are more satisfied as a result. The combination of reliable internet and digital training has had a significant impact, demonstrating how the right solutions can enhance both business performance and customer satisfaction.
Success Story: Libzt Signature Elevates Client Experience with Ekovolt’s Reliable Internet Service
Libzt Signature, a beauty salon in Port Harcourt specializing in makeup, manicure, pedicure, and hair styling, with 13 employees, has experienced a significant transformation in both operational efficiency and client satisfaction, thanks to the ITC Digital Moonshot Program.
Before joining the program, Libzt Signature faced numerous challenges due to an unreliable internet connection. Staff struggled to send daily reports remotely, maintain accurate financial and customer records, and effectively monitor the salon through CCTV. These connectivity issues created inefficiencies, leading to delays in operations and hampered the salon’s ability to function smoothly.
Since switching to Ekovolt’s reliable internet service, the salon has seen remarkable improvements across all aspects of its operations. Mrs. Oyin, the salon owner, expressed her satisfaction, stating, “The internet service has greatly benefited our operations. It has enabled our staff to send daily reports remotely, efficiently maintain financial and customer records, and monitor the salon via CCTV without interruptions.”
In addition to the operational improvements, the reliable connection has positively impacted the experience of walk-in clients. Now, while clients wait or receive beauty treatments, they can enjoy stable internet access, which adds to their convenience and overall satisfaction. This seamless experience has enhanced the salon’s reputation and contributed to a more client-friendly environment.
The benefits don’t stop there. The salon has seen cost savings on monthly internet expenses, allowing them to allocate resources more effectively. With the upgraded service, Libzt Signature now serves a minimum of eight walk-in clients daily, while maintaining higher operational efficiency.
Mrs. Oyin’s feedback highlights how Ekovolt’s internet service has not only resolved internal challenges but also enhanced the client experience. It’s a clear demonstration of the far-reaching benefits that reliable connectivity can bring to businesses like Libzt Signature, empowering them to deliver superior services while streamlining their operations.
The experiences of HR Leverage Africa and Libzt Signature illustrate the profound impact of the Ekovolt and ITC Digital Moonshot Program. By providing reliable internet connectivity and essential digital training, this partnership has empowered SMEs to enhance their operations, improve client satisfaction, and navigate the digital landscape with confidence. These success stories serve as a testament to the trans formative power of technology and collaboration in today’s business environment.
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